Strategic Priority Analysis in The Cleaning Service Industry Using ANP Super Decision Software
DOI:
https://doi.org/10.54010/wnesrd.v5i1.28Keywords:
Analytic Network Process, Cleaning Service, Leadership, StrategyAbstract
The cleaning service sector are the second most important job based on a survey conducted in 2021. Uniquely, although cleaner is ranked second among the most important jobs in Singapore, 42% of respondents are not willing to do this job. About 8,500 cleaning service workers had become unemployment due to the implementation of social restrictions in 2021. Strategy priority is one of the important things for company sustainability. This research analyzes strategic priority in Cleaning Service Industry in Jakarta, which can be gotten into groups of different Human Resources stragic: Leadership, Motivation, Communication, Knowledge Management, Communication and Social Capability, in order to enhance the corporate performance. by using Analytic Network Process (ANP) with a qualitative approach to decide one single best alternative. It can be concluded: The results of the ANP Super Decision analysis show that leadership is the most important variable in achieving performance. Leadership is the most important variable to achieve sustainable performance in companies in the cleaning service industry. This study uses a limited number of indicators based on previous research, while there are still many indicators that can be used in future research, such as the Leadership Variable, including: Contingent rewards, Constructive transactions, Management-by-exception Active and passive Corrective transactions and Laissez–faire. This research was conducted at a unique locus, where the research was carried out in the cleaning service industry sector which had never been done by previous researchers.
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